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Privacy Policy

Last updated: December 6, 2025

1. Introduction

Welcome to ReplyXpert. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service. We are committed to protecting your privacy and ensuring transparency about our data practices.

Product Name: ReplyXpert
Operator: Individual
Country of Operation: Italy

2. Data We Collect

2.1 Registration Data

When you register for ReplyXpert, we collect the following information:

  • Email address: Required for account authentication and service updates

2.2 Device Information

We collect a random device identifier to limit the number of devices per account. This identifier:

  • Is a random number that is not traceable to you
  • Cannot be linked to any other information about your actual device
  • Is used solely to enforce the 2-device limit per account

2.3 Usage Data

We collect minimal usage data:

  • Number of devices connected at the same time (to enforce the 2-device limit)

2.4 Data We Do NOT Collect

For your privacy, we do NOT collect:

  • IP addresses
  • Hardware identifiers or device fingerprints (beyond the random number mentioned above)
  • User text content (replies, posts, prompts)
  • Extension activity logs
  • Analytics or tracking cookies

3. How We Use Your Data

We use the collected data for the following purposes:

  • Authentication: To verify your identity and provide secure access to your dashboard
  • Device Limitation: To enforce the 2-device limit per account
  • Service Updates: To send you important updates about the website and product features
  • Service Improvement: To analyze usage patterns and improve our service and product

Email Usage: We use your email address only for authentication and to send you updates about the website and products. We do not send marketing emails or newsletters without your explicit consent.

4. Data Sharing and Third Parties

We share your data only with the following third-party service:

  • Stripe: We share payment information with Stripe to process your one-time purchase. Stripe's privacy policy applies to payment data.

We do not share your data with any other third parties, including:

  • Advertising networks
  • Analytics services
  • Data brokers
  • Other service providers

5. Data Security

We take data security seriously:

  • API Keys: API keys generated by us are stored securely in Supabase and are not shared with any other service
  • Data Storage: All data is stored in Supabase, a secure cloud database platform
  • No Logs: We do not store logs of your extension activity or usage

While we implement security measures, please note that no method of transmission over the internet is 100% secure. We use HTTPS for data transmission to protect your information in transit.

6. Data Retention

We retain your personal data for 1 year after your last activity, unless you request deletion earlier. After this period, your data will be automatically deleted from our systems.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: You can request information about the personal data we hold about you
  • Right to Deletion (Right to be Forgotten): You can delete your account and all associated data at any time through your dashboard
  • Right to Rectification: You can update your account information at any time
  • Right to Object: You can object to certain processing of your data

Note: We do not currently offer data export functionality. If you need to export your data, please contact us using the form on our website.

8. Account Deletion

You can delete your account and all associated data at any time directly from your dashboard. When you delete your account:

  • All your personal data will be permanently deleted
  • Your device identifiers will be removed
  • You will lose access to all features and services
  • This action cannot be undone

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact form on our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.