Frequently Asked Questions

Yes, absolutely. We developed ReplyXpert with your privacy and security as our top priority. All API keys (including your OpenRouter API key) and sensitive information are stored locally on your device and never transmitted to our servers. The code runs entirely on your machine, ensuring that your credentials, API keys, and personal data remain completely private and under your control. We have no access to your information, and nothing is sent to external servers.

After purchasing ReplyXpert, download the Chrome extension from your dashboard. Open Chrome and go to chrome://extensions/, enable 'Developer mode' in the top right, then click 'Load unpacked' and select the downloaded extension folder. The extension will appear in your browser toolbar and you can start using it immediately.

You can use ReplyXpert on up to 2 devices simultaneously. If you need to connect a third device, you'll need to disconnect one of your existing devices first. This limitation helps us maintain service quality and prevent abuse.

No, you never need to provide your X password. The Chrome extension connects to your X account through secure authentication methods. We never store your X credentials, and all authentication happens locally on your device.

ReplyXpert currently works with Google Chrome and other Chromium-based browsers (like Microsoft Edge, Brave, and Opera). Firefox and Safari support may be added in the future based on user demand.

Yes, you can use ReplyXpert with multiple X accounts. Simply log out of one account and log into another in your browser. The extension will work with whichever X account is currently active in your browser session.

We are not responsible if X bans or suspends your account. It's important to use ReplyXpert responsibly and in accordance with X's Terms of Service and Community Guidelines. We recommend using the tool in moderation and avoiding spam-like behavior. Always review generated replies before posting.

After purchasing ReplyXpert, log into your dashboard. You'll find your unique ReplyXpert API key displayed in the API Key card. Copy this key and use it with the Python automation scripts. Keep your API key secure and don't share it with others.

Yes! ReplyXpert uses OpenRouter API to power the AI reply generation. You need to create a free OpenRouter account at openrouter.ai and generate a free API key. Then use one of OpenRouter's free AI models (like TNG: DeepSeek R1T2 Chimera or other free models available on their platform). Your OpenRouter API key is stored locally in the extension and never sent to our servers.

First, create a free account at openrouter.ai and generate your API key. Then, in the ReplyXpert Chrome extension, go to settings and paste your OpenRouter API key. Select a free AI model from the available options (we recommend starting with a free model like TNG: DeepSeek R1T2 Chimera). Your key is stored locally on your device and never shared with us.

You can use any AI model available on OpenRouter. We recommend starting with free models like TNG: DeepSeek R1T2 Chimera, which offers excellent performance at no cost. You can also use paid models if you prefer, but you'll be charged by OpenRouter according to their pricing. The extension lets you select from available models in the OpenRouter catalog.

Yes! OpenRouter offers free AI models that you can use with ReplyXpert at no cost. Models like TNG: DeepSeek R1T2 Chimera are completely free. You can also use paid models if you want, but that's optional. Your OpenRouter account and API key are free to create, and you only pay if you choose to use paid models.

The Python scripts allow you to automate posting and advanced reply management on X. They're optional and designed for users who want more control and automation capabilities. The scripts include clear documentation and examples to help you get started, even if you're not a programmer.

Basic Python knowledge is helpful but not required. The scripts come with comprehensive documentation and examples. If you're comfortable following instructions and running commands, you should be able to use them. For advanced customization, some Python knowledge would be beneficial.

No, refunds are not available. ReplyXpert is a one-time payment that grants you lifetime access. All sales are final. Before purchasing, please ensure the product meets your needs by reviewing our features and documentation.

Yes! As a lifetime owner of ReplyXpert, you'll receive all future updates and new features at no additional cost. We're constantly improving the product based on user feedback. Check the changelog in your dashboard to see what's new.

You can submit feedback, report bugs, or request features directly from your dashboard. Click on 'Support' and then 'Submit Feedback / Problem Report'. We review all submissions and prioritize based on user demand and feasibility.

We store minimal data: your email for authentication, a random device identifier (not traceable to you), and the number of connected devices. We do NOT store your X credentials, replies, posts, prompts, or any content you generate. All processing happens locally when possible.

Yes, you can delete your account and all associated data at any time directly from your dashboard. This action is permanent and cannot be undone. Once deleted, you'll lose access to all features and your data will be permanently removed from our systems.

First, try refreshing the X page and reloading the extension. If issues persist, check the changelog for known issues, ensure your Chrome browser is up to date, and try disabling and re-enabling the extension. If problems continue, submit a problem report through your dashboard.

Yes, ReplyXpert works with both personal and business X accounts. The extension doesn't distinguish between account types. However, make sure your use complies with X's Terms of Service and your business's social media policies.

The Chrome extension version works on desktop and laptop computers. For mobile devices, you would need to use the Python scripts if they're compatible with your mobile setup. Currently, the extension is optimized for desktop Chrome browsers.

Use ReplyXpert responsibly and in moderation. We recommend reviewing all generated replies before posting and ensuring they add value to conversations. Avoid spam-like behavior or posting too frequently, as this may violate X's Terms of Service and could result in account restrictions.

If you lose access to your account, contact us through the feedback form on the website. We'll help you recover access using your registered email address. Make sure to keep your email account secure and accessible.